Ship and Shore Experience Specialist - REMOTE

Employer Industry: Cruise Line and Travel Hospitality

• Salary up to $22.07 per hour
• Cruise and travel privileges for you and your family
• Comprehensive health benefits
• 401(k) and Employee Stock Purchase Plan
• Opportunities for training and professional development, including tuition reimbursement
• Supportive work culture emphasizing compliance and employee well-being

• Answer incoming calls and accurately enter bookings into reservation systems per company standards
• Maintain knowledge of new products, promotions, and policies related to bookings
• Provide excellent customer service, addressing questions and concerns about reservations
• Assist guests with planning shore excursions and shipboard needs, ensuring compliance with ADA laws
• Manage inventory for dining and specialty services, and assist with group dining coordination

• Previous sales experience required, preferably in the travel or hospitality industry
• Minimum of 2 years experience in customer service
• Strong verbal and written communication skills
• Must have a dedicated, quiet workspace at home
• Strong organizational skills and attention to detail

• Knowledge of Holland America and Seabourn lines
• Familiarity with the POLAR booking system, Outlook, Word, and Excel
• Ability to work independently and be self-motivated
• Strong decision-making skills with the ability to multi-task under time constraints

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.