Licensed Health Insurance Representative

Licensed Health Insurance Representative

Join to apply for the Licensed Health Insurance Representative role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Health Insurance Representative who will educate and guide customers to select the insurance policies that best meet their needs. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
• Capable of functioning efficiently in a fast-paced environment
• Dependable in completing assignments and maintaining attendance

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
• Two 21" monitors are needed
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
• Wireless connections, including encrypted ones, are not allowed for accessing the client’s Work at Home systems
• You must provide your own headset; specific models will be recommended during the interview process

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards:
  Contests with cash bonuses and prizes
• Health Benefits:
  
  Medical, dental, and vision coverage after probation; MEC options available
• Retirement Savings:
  Retirement programs where available
• Disability Insurance:
  Short-term disability coverage
• Life Insurance:
  Available options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Internal promotion opportunities
• Paid Training:
  Skill development while earning a paycheck
• Work Environment:
  Collaborative, team-oriented culture
• Casual Dress Code

Balanced offerings across locations with core commitments to rewarding effort, providing growth opportunities, and ensuring an inclusive environment. If you’re ready to join a company that recognizes your contributions and supports your growth, apply today.

Professional office environment. Primarily sedentary with long periods of computer and headset use. Ability to move and adjust as needed and to lift up to 40 pounds occasionally.

• Must be authorized to work in the country where the job is based
• Background/security investigation and fingerprinting may be required; drug screening may be required
• Reasonable accommodations available under ADA; contact Human Resources for requests
• Equal Opportunity
  
  Employer:
  
  MCI does not discriminate based on protected characteristics and complies with applicable laws

MCI helps customers tackle CX and DX challenges with industry-leading solutions, including BPO, IT services, and related staffing. MCI employs 10,000+ across multiple brands and locations.