Customer Research Advisor Remote

Overview

At Dscout, we build the most flexible and powerful UX research platform trusted by the world’s top brands across finance, healthcare, consumer goods, and tech. Our tools help teams deeply understand the humans behind their products so they can build better ones.

We are looking for a Customer Research Advisor to join our growing Customer Experience and Research (CXR) team. In this position, you will collaborate with Lead Research Advisors and Dscout clients to help customers use our platform to design, recruit, and field research projects across technology, retail, healthcare, and AI.

• Act as a true Dscout expert to train and educate clients on features and functionalities.
• Provide specific recommendations for clients’ research design on Dscout.
• Assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement.
• Assist in the creation of training and educational materials.
• Assist with billing and other administrative processes for clients.
• Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating.
• Act as a customer advocate by sharing client feedback internally to continuously improve Dscout’s product offerings.

• BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); MA/MS is nice but not required.
• 1–4 years of professional experience (non‑internship).
• 2–4 years of client‑facing or similar experience.
• Strong track record with client‑facing responsibilities, with experience in client service and client relationship management.
• Strong track record of interpreting clients’ needs and meeting or exceeding expectations.
• Strong project and time‑management skills; able to simultaneously manage multiple projects across multiple stakeholders.
• Established knowledge of and passion for user research, UX, and/or consumer research.
• Interest or experience in conducting qualitative analysis.
• Natural ability to strike a balance between friendly and professional in communications.
• Able to work both collaboratively and independently.
• Flexible and eager to learn new things each day.
• Genuinely interested in research and technology: you are technically curious, you enjoy learning about new products, and you are fascinated by how things work.
• Curious and empathetic to others’ needs and circumstances.
• Highly organized, efficient, and detail‑oriented.

• A competitive compensation package with bonus and equity.
• A progressive benefits package for you and your dependents, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and more.
• An education stipend to support growth & development, and a remote work stipend.
• A culture that is open, transparent, and collaborative.

Dscout is a team of passionate, empathetic, and curious professionals. We prioritize learning, sharing, and building. We deeply value diversity and inclusion and look for team members who align with that belief. Join our dynamic team to shape product roadmaps and business strategies for the world’s most loved brands.

Dscout is an equal‑opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at

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