Remote Customer Service Representative

Role: CSR (Enrollment/Eligibility Counselor)
Locations:
Remote - Anywhere in Missouri (excluding St. Louis, Kansas City, and Jefferson) and Texas
Pay Rate: $19 per hour
Assignment Type:
Fulltime Temp-to-Perm

Key Responsibilities

• Receive, assess, and screen incoming applications while proactively following up with clients to obtain required documentation.

• Validate and calculate income, determine eligibility, and process case referrals.

• Maintain regular engagement with program participants to ensure timely support.

• Provide basic education to clients regarding available program services and eligibility requirements.

• Partner with clients to set goals and ensure continuity of services and ongoing eligibility.

• Perform additional duties as assigned by Management.

Minimum Qualifications

• High school diploma or GED required.

• 0-2 years of relevant professional experience, or a combination of education and experience.

Training Schedule

• Duration: 30 days

•

Hours:

Monday-Friday, 9:00 a.m.

- 5:30 p.m. EST

• Candidates must have full availability during training.

• Pre-scheduled appointments or missed training time may result in termination.

Work Schedule

• Hours of Operation:
Monday-Friday, 9:00 a.m.

- 6:00 p.m. EST

Equipment Requirements

• Bring Your Own Device (BYOD) meeting provided Work-at-Home technical specifications.

• A functional camera is required. Agents must remain on camera during training sessions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here:
https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.