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Job Description & How to Apply Below
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!
Benefits of working with TP include:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Responsibilities
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
* Resolve complex consumer issues and advise first level representatives on high level issues.
* Assist policy holders with billing questions and concerns
* Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary.
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Qualifications:
* Must be located in Florida
* Cannot currently or previously hold any prior Insurance license
* High School Diploma or equivalent.
* Minimum of 6 months of customer service experience.
* Must be 18 years of age or older.
* Ability to type at least 25 words per minute.
* Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
* Customer service and/or sales experience preferred.
* College degree preferred but not required.
Key
Competencies:
* Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven.
* Collaboration:
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
* Communication:
Outstanding communication, listening, and analytical skills.
* Organizational
Skills:
Strong organizational and problem-solving skills.
* Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused.
* Open-Mindedness:
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
* Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
* Solution-Oriented:
Proactive approach to problem-solving with a…
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