Travel Director
Sandy, Salt Lake County, Utah, 84092, USA
Listed on 2026-05-20
-
Entertainment & Gaming
Event Manager / Planner, Customer Service Rep
Travel Director/Adventure Guide – National Parks
American Cruise Lines is seeking Travel Directors to join our shipboard team for the 2026 cruising season. The Travel Director role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Travel Director you are responsible and accountable for all land exploration, transfer operations, and brand ambassadorship & representation. The Travel Director is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.
At American Cruise Lines, we are driven by our values—
Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
- National Parks & Legendary Rivers itinerary:
Yellowstone, Glacier & Grand Teton - Great Smoky Mountains
- Northwest National Parks:
Mt. Rainier, Olympic National Park, North Cascades National Park
- Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
- Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
- Effectively communicate with guests about the schedule, weather, and activity levels.
- Create daily programs to give to guests to explain what each day entails.
- Create and execute entertainment, such as trivia and games, on board the motorcoach.
- Assist guests with minor medical attention.
- Accommodate all reasonable guest requests.
- Socialize with guests at every opportunity.
- Communicate with home office frequently, including completing weekly reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
- Prepare materials for turnaround day.
- Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
- Candidates will be required to work onboard as an Excursions Director for 4–6 weeks prior to their assignment as a Tour Director in order to become fully assimilated with the company and onboard operations.
- Ability to engage guests throughout each cruise.
- Superior time management.
- Ability to manage and solve problems.
- Sense of urgency in all guest, crew, and home office requests.
- Positive attitude and receptive to continuous performance feedback.
- Bachelor’s Degree in hospitality, tourism, or event management is preferred.
- Previous National Parks Tour Guide experience preferred.
- Significant experience in hospitality, tourism, and/or event management.
- Strong sense of production and presentation.
- Proficiency in Microsoft Office Suite applications.
- Enthusiasm, confidence, and a can‑do attitude.
- Strong public speaking skills.
- Excellent time management and attention to detail.
- Transportation Worker Identification Credential (TWIC).
- Ability to perform the essential functions of the job with or without accommodation.
6-8 weeks working / 1-2 weeks off.
7 days per week while working.
This is a full‑time, exempt position.
Essential Functions- Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
- Ability to work around 12‑14 hours per day, and be on call at all times for any guest emergencies.
- Ability to assist in the event of an emergency including:
- Assisting with minor medical issues, including altitude sickness or minor injuries.
- Identify and arrange medical assistance in remote areas.
- Ability to assist in the event of an on‑board emergency by quickly climbing a ladder, opening, and passing through a 20” diameter hatch.
- Ability to walk around 10 miles at high altitude, sometimes up to 7600 ft, in various types of terrain and weather conditions.
- Ability to frequently…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).