Recreation & Activities Supervisor

Location: Waco, TX

Job : 1992

# of Openings: 1

Recreation and Activities Supervisor (age 18+) is a seasonal, full‑time position reporting to the Assistant General Manager. The role leads daily directives of the recreation department, using recreation and activities to help guests create memories with their families. Focus: customer service and a fun environment for all ages.

• Administrative Duties
  • Assist with research and identification of crafts, activities, and events
  • Assist with planning of themed weekly and daily activities
  • Assist with ordering and maintaining inventory of recreation supplies and equipment
  • Review guest feedback with Guest Experience Manager and work to improve the recreation program
  • Complete required reports on a timely basis
  • Schedule staff, monitor payroll, and maintain compliance with payroll budget
  • Conduct daily stand‑up meetings with recreation staff to prioritize the day and facilitate feedback
  • Participate in recruitment and selection of talent for the recreation and activities department
  • Participate in development and execution of training programs for new hires and ongoing staff training
• Daily Duties
  • Supervise and motivate a team of recreation staff
  • Provide coaching around performance, entertainment/customer engagement skills
  • Assist with personnel‑related matters (recruitment, hiring, performance management, disciplinary action, training)
  • Maintain accurate event/activity schedule by updating calendar and Campers App
  • Bring characters to life by becoming a character as needed and engaging staff as ambassadors
  • Lead daily recreational activities and identify opportunities for new experiences
  • Evaluate guest flow and make recommendations to improve operating hours
  • Be visible around the resort and engage with guests
  • Ensure activities and events start on time
  • Create a fun environment for staff and guests
  • Capture photos of activities and events and upload to Google Drive on time
  • Maintain cleanliness of recreational facilities and equipment
  • Decorate park to theme of the week/weekend
  • Monitor cash drawers and ensure cash handling procedures are followed, and charge‑to‑site transactions paid in full
• Other Essential Duties
  • Collaborate with park and home office departments
  • Coordinate and oversee various projects from start to finish
  • Respond to guest inquiries using company’s service recovery guidelines
  • Utilize and learn reservation system for daily planning
  • Participate in other projects and activities as assigned

• Experience in organizing and executing activities or events required.
• Customer service, hospitality, or leadership experience preferred.

• Basic computer skills.
• Strong organizational, motivational, and leadership skills.
• Excellent communication, customer service, and problem‑solving skills.
• Strong attention to detail, speed, and accuracy.
• Ability to multi‑task and work in a fast‑paced environment.
• Strong work ethic and a positive attitude.
• Must work nights, weekends, and holidays.
• Work with minimal supervision.
• Maintain a positive work environment by acting and communicating in a manner that fosters good relations with customers, clients, vendors, coworkers, and management.

• Able to lift up to 20 lbs.
• Must be able to remain in stationary position.
• Regularly move throughout the park.
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl.
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E‑Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.