Customs Brokerage Specialist - Client & Compliance

Responsibilities

• Provide customers with the highest quality service by consistently delivering customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo.
• Prepare, analyze, and submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues and coordinate post‑entry activity on customers' behalf.
• Complete accurate data input or corrections into computer files.
• Perform root‑cause analysis as directed by the Account Administrator.
• Coordinate post‑entry activities on the customers' behalf.
• Manage the entry verification process.
• Access client systems (external systems) as necessary.
• Correspond with business partners via written, phone, or e‑mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Respond to pre alerts as needed per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Interact with customers, internal staff/departments, and management at all levels.
• Develop and maintain a strong relationship with customers' front‑line personnel.
• Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.

• High school diploma or GED required.
• Six months of brokerage or transportation experience and/or customer service experience preferred.
• Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Organizational and interpersonal skills.
• Strong problem‑solving skills.
• Ability to handle high volume and time‑sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented.
• Knowledge of HTS classification and familiarity with the harmonized tariff system.
• Knowledge of U.S. Customs regulations and other federal regulations relevant to the area of expertise.
• Paid training will be provided.

Preferred work arrangement: variable remote, some work from home opportunity and some in‑office work, depending on company policy.

$22.83-$31.97 USD per hour.

Monday‑Friday 3:00 pm‑11:00 pm. Hybrid schedule. Mandatory overtime may be required during periods of high volume. Working on company‑recognized holidays may also be necessary.

Health, vision, and dental insurance; retirement plan; tuition reimbursement.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

Fed Ex Logistics will consider applicants with qualified criminal histories in compliance with the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer for determining wages, in accordance with Philadelphia Ordinance No. 160840.