Collections Associate II

Job Description

As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned Master Brand customers. Your day will include collection calls, responding to emails, reviewing and approving orders, problem‑solving issues, cash reconciliations, and providing statements and invoices as requested. In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble‑shooting credit related issues.

This position reports to the Credit Supervisor.

• Build cross‑functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Service the customer by fielding telephone calls/emails and providing information on the status of their account, resolution of problem situations, and invoice inquiries.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.

• High school diploma or equivalent is minimally required
• 3+ years of experience in B2B credit & collections
• Excellent data entry and calculator skills required
• Intermediate or Advanced Microsoft Suite skills, with an emphasis in Excel.
• Experience working within ERP systems such as Oracle, Peoplesoft or similar applications
• Skilled in the practice of AR research and issue resolution
• Working knowledge of the order to cash business model and principles
• Ability to be productive and successful in a remote work environment
• Effective verbal and written communication and interpersonal skills, enabling for effective, cross‑functional and customer collaboration, problem solving and execution
• Keen eye for detail with strong analytical skills and the ability to shape complex data into meaningful operational analysis
• Thrives under a fast‑paced and continuous improvement environment
• Highly organized with the ability to multi‑task and manage a diverse spectrum of tasks and responsibilities timely
• Demonstrates the Master Brand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day

Master Brand Cabinets LLC is an equal opportunity employer. Master Brand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. Master Brand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.

It is also Master Brand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Master Brand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at