Associate Retail Travel Agent

Bring Your Sales Expertise to an Exciting Career in Travel! Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales‑driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

• Craft unforgettable domestic and international travel experiences – cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

• We invest in your success with expert‑led training and coaching.
• This position offers a path for career growth: through structured training, mentorship, ongoing learning, and required certification you can advance to a Retail Travel Agent role.
• Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.

• Company‑sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: explore destinations firsthand and build your expertise.
• No Sundays: enjoy a consistent schedule with Sundays off.
• Convenient
  
  Hours:
  
  Monday 9 AM–6 PM;
  Tuesday–Friday 9 AM–5 PM;
  Saturday 9 AM–12 PM (37.5‑hour work week).
• Store
  
  Location:
  
  3786 Burbank Rd Ste 601 Wooster, OH 44691.

• Base Salary: starting compensation for this position is $14.73 to $22.94 hourly, adjusted based on experience, geographic location, and other factors.
• Monthly
  
  Incentives:
  
  eligible to earn incentive pay with an average payout of $550–$1,100 per month after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package:
  Medical, dental, vision, retirement plans, and more.

• Education:
  
  High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience:
  
  At least 1 year of retail experience; preferred 1 year of experience as a retail/leisure travel agent (or other comparable travel experience).
• Skills:
  
  Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web‑based applications, and working knowledge of geography.
• Certification:
  Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background:
  Satisfactory pre‑employment and post‑employment screening results, including criminal, drug, and state and/or vendor specific screenings. May include ability to obtain necessary membership license (or others) as required to perform the essential functions.

• Work from home or remote positions; primary residence must reside within the footprint that AAA Club Alliance operates (Washington DC and 13 states).

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to