Associate Retail Travel Agent

Responsibilities

• Craft unforgettable domestic and international travel experiences – cruises, land tours, flights, hotels, and more.
• Use personal travel experience to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s travel strategy to maximize success and achieve sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Base salary ranges from $15.54 to $24.22 per hour, depending on experience and location. Eligible for monthly incentives averaging $550–$1,100 after approximately 6 months. Paid time off: 3+ weeks accrued in the first year. Comprehensive benefits including medical, dental, vision, retirement plans, paid parental leave, 401(k) match up to 7%, paid holidays, volunteer opportunities, free AAA membership, and learning reimbursement up to $5,250 per year.

37.5‑hour work week. Monday: 9AM–6PM;
Tuesday–Friday: 9AM–5PM;
Saturday: 9AM–12PM. Sundays off.

• High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• At least 1 year of retail experience.
• Minimum 1 year of experience as a retail/leisure travel agent (or comparable travel experience) preferred.
• Excellent communication, customer service, organizational skills; proficiency with travel booking systems and web-based applications; working knowledge of geography.
• Certified Travel Associate (CTA) designation required within two years of hire (training costs covered by the company).
• Satisfactory pre‑ and post‑employment background screening, including criminal, drug, and state/vendor specific screenings.

Store: 100 Rosa Parks Dr., Akron, OH 44311 (in‑office). Work‑from‑home positions available only for primary residence within the club’s footprint.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local laws. We are committed to a diverse and inclusive workplace.