Coordinator, Revenue Management Operations

Overview

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The Coordinator collaborates with the Revenue Management team and other internal partners to execute pricing programs and promotions.

• Enter all offers, pricing programs, and promotional pricing into the pricing system.
• Ensure that offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch.
• Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, , and ; communicate troubleshooting findings clearly and concisely.
• Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions.
• Communicate pricing program details to multiple internal company partners.
• Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions.
• Collaborate with the Revenue Management team to support all setup and pricing management activities.

• Scope:
  Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for coordination and launch of pricing programs and promotions.
• Knowledge:
  Understanding of workplace policies and procedures; familiarity with team collaboration tools and techniques.
• Skills:
  
  Strong time management and organizational skills.
• Abilities:
  Ability to maintain reliable and consistent attendance; punctuality and ability to meet deadlines; ability to collaborate effectively with colleagues and work as part of a team; demonstrated professionalism in all interactions and tasks.

• Associates Degree
• Minimum 2 years of experience in a Contact Center related role / CCL experience
• Strong understanding of Contact Center and Carnival Cruise Line operations; understanding of Carnival’s pricing and reservation systems
• Solid organizational and time-management skills; excellent oral and written communication
• Ability to multitask and handle changing priorities with high quality
• Establishes workable, prioritized, and effective problem-solving plans for pricing and system challenges; ability to generate new approaches
• Strong MS Office knowledge

• Travel:
  No or very little travel likely

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Physical Demands:
  Must be able to remain in a stationary position at a desk and/or computer for extended periods.
• This position is in-office and requires working from a Carnival office in South Florida Monday through Thursday each week; employees may work from home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. The total rewards package includes base salary, annual cash bonus for non-sales roles, incentive plans for sales roles, and potential participation in Carnival’s discretionary equity incentive plan. Comprehensive benefits include:

• Health Benefits:
  
  medical, dental, and vision plans;
  Employee Assistance Program and other mental health resources; company-paid life insurance and disability coverage
• Financial Benefits:
  
  401(k) with company match;
  Employee Stock Purchase Plan
• Paid Time Off:
  Holidays (8 company-wide) plus 2 floating holidays; vacation time (14 days for managers and below, 19 days for directors and above) with tenure increases; sick time (80 hours for full-time, 60 hours for part-time)
• Other Benefits: stand-by cruises, employee discounts on confirmed cruises, family/friend rates, learning and development resources including tuition reimbursement, on-site fitness center at Miami campus

At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer unique experiences across our fleet and create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us to grow professionally and be part of a global community that makes a difference.

• Job Identification: 12795
• Job Category:
  Revenue Management
• Posting Date: 03/19/2026, 01:23 PM
• Job Schedule:
  
  Full time
• Locations: 3655 NW 87th Avenue, Miami, FL, 33178, US