User Experience Athlete; Remote

About Ultrahuman

Ultrahuman is the world’s most advanced metabolic fitness platform.

We are helping people hit their fitness goals, perform better at sports and optimise our metabolic health by providing actionable insights for all biomarkers in our arsenal.

We are snowballing and are backed by investors such as Alpha Wave Incubation, Steadview Capital, Blume Ventures, Nexus Venture Partners, and renowned angels. We are a small team of relentlessly optimistic people who love to think deeply about problems, push boundaries and have much fun while at it. :)

As a User Experience Athlete, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team that can make or break us,  you are a good listener, love solving problems, and have great attention to detail, we would love to connect with you!

• Build deep product know-how, ensure user satisfaction, and design solutions to all user pain points.
• Manage incoming customer queries via various channels promptly.
• Work cross-functionally with various departments and channel feedback to the correct teams.
• Work on ensuring quick response time, and ensure a stellar customer experience.
• Proactively review the user journey, find and work upon areas of improvement.
• Taking a consultative approach to helping customers overcome issues and achieve goals to provide them with a 7-star experience.
• Build your toolkit and let automation make your job easier.

Send across a Loom Video answering the following questions to  Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.

Why Ultrahuman & health tech? ( I know we rock, but what's your special (and top) reason to make it here )

According to you, what's the distinguishing factor between good and great customer experience?