Senior Reservation Agent
Waukesha, Waukesha County, Wisconsin, 53186, USA
Listed on 2026-06-10
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Entertainment & Gaming
Customer Service Rep
TARCG are seeking an experienced and detail-oriented Senior Reservation Agent to join a high-performing, luxury-focused travel team. This role is ideal for a seasoned travel professional who excels in complex air bookings, has strong Sabre GDS expertise, and thrives in a fast-paced, high-touch service environment.
OverviewThe Role As a Senior Reservation Agent, you will manage end-to-end domestic and international travel bookings
, with a strong emphasis on complex airfare construction using Sabre GDS
. You will act as a trusted expert for luxury travel advisors and premium travellers, ensuring accuracy, efficiency, and exceptional service throughout the booking lifecycle.
- Research, price, and construct complex domestic and international airfare itineraries using Sabre GDS
- Manage the full booking process, including ticketing, exchanges, reissues, refunds, and schedule changes
- Deliver high-touch, proactive service to luxury travel advisors and premium clients
- Troubleshoot fare rules, routing options, and irregular operations with confidence and precision
- Optimise itineraries to meet client expectations while maintaining accuracy and compliance
- Support sales initiatives by promoting luxury travel solutions and collaborating with internal teams
- Proven experience in airline reservations, ticketing, or airfare consolidation
- Strong working knowledge of Sabre GDS (Amadeus or similar also accepted)
- Experience handling complex, multi-sector international itineraries
- Excellent attention to detail and problem-solving skills
- Confident, professional communication style suited to luxury clients
- Ability to work independently in a remote, fast-paced environment
- Degree in Hospitality, Business, Tourism or related field desirable.
- Fully remote position
- Exposure to complex, premium travel itineraries
- Collaborative, professional team environment
- Opportunity to work at a senior level within luxury travel operations
If you meet the above requirements and would like to be considered for this role, please send your updated resume to Ross Maclean-Bryant at
TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.
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