Remote Housing Coordinator

Schedule:

Monday - Friday 11am-8pm EST

Primary

Purpose:

To coordinate customized temporary housing solutions for displaced policyholders in a fast‑paced, service‑driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like-kind and quality accommodations.

• Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders.
• Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
• Qualify housing needs by gathering details about the insured's lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
• Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like‑kind‑and‑quality housing options.
• Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short‑term rentals under time‑sensitive circumstances.
• Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
• Customize housing options that align with both policy coverage and the insured's expectations, balancing budget, availability, and quality.
• Maintain high‑touch service throughout the policyholder's stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
• Draft and review lease agreements and related documents with attention to detail and policy compliance.
• Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.
• Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.
• Handle multiple claims and assignments at once with professionalism and urgency.
• Serve as the point of contact for VIP clientele.

• Performs other duties as assigned.
• Supports the organization's quality program(s).

• Education & Licensing:
  Bachelor's degree or equivalent from an accredited college or university preferred.
• Experience:
  
  Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.
• Skills & Knowledge:
  • Mental:
    Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
  • Physical:
    Computer keyboarding, travel as required.
  • Auditory/Visual:
    Hearing, vision and talking.
• Credit security clearance, confirmed via a background credit check, is required for this position.

Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.