Services Consultant

Position: Benefit Services Consultant
We are looking for a Benefit Services Consultant who can navigate the full complexity of employee health benefits - not just process transactions, but genuinely guide clients through decisions that affect their workforce. This is a client-facing, consultative role that requires you to know your stuff and communicate it clearly, even when the subject matter is dense and the timeline is tight.

You'll own a book of business, serve as the primary benefits contact for your clients and their employees, and manage everything from eligibility changes and qualifying life events to annual open enrollment - across a high-volume environment where the details matter and the stakes are real.

IN THIS ROLE YOU WILL

* Serve as the primary benefits contact for assigned clients and their employees - delivering proactive, consultative support on plan strategy, compliance, employee communications, and benefits education

* Guide clients and their employees through eligibility changes and qualifying life events, explaining impacts, required documentation, and processing timelines clearly and accurately

* Facilitate and support annual open enrollment, including document audits, plan recommendations, employee education sessions, and enrollment processing

* Conduct eligibility audits across HRIS platforms, identify discrepancies, and ensure accuracy of enrollment records

* Proactively identify benefits gaps or opportunities within a client's program and recommend plan adjustments aligned with workforce needs and budget

IS THIS ROLE RIGHT FOR YOU?

This is a high-volume, client-service role where technical accuracy and clear communication are both non-negotiable. You'll be managing a real book of business - which means clients are counting on you to be responsive, knowledgeable, and on top of moving parts across multiple accounts simultaneously. Open enrollment season is demanding, and mid-year regulatory changes don't wait for a convenient moment.

Worth knowing: this isn't a back-office benefits admin role where you process requests and move on. Clients will ask hard questions, and they'll expect answers - not escalations. It's also not a slow-paced environment; speed and accuracy have to coexist here. We expect you to build trust with clients quickly and hold a high standard for follow-through.

WHAT YOU'LL BRING TO THE TEAM

Prior experience in benefits administration, consulting, or a client-service-focused HR or PEO environment is required. Strong working knowledge of healthcare benefit plans and applicable regulations (ERISA, ACA, HIPAA, COBRA) is expected coming in.

You're probably a fit if:

* You can translate complex benefits information into plain language without losing accuracy. A client asks why their employee's dependent wasn't enrolled after a qualifying life event - you walk them through the documentation requirements and next steps without needing to look it up

* You manage competing priorities without letting things fall through the cracks. During open enrollment, you're tracking deadlines across multiple clients while still responding to mid-cycle eligibility questions within the same day

* You hold yourself to a high error standard - not because someone's watching, but because the work requires it. You've caught your own mistake before it reached the client and corrected it without being asked

* You're comfortable with technology and can adapt quickly when systems or processes change. You've navigated more than one HRIS platform and figured out a new one without a formal training program

* You communicate proactively - clients hear from you before they have to chase you down. You send status updates on open items without being asked, especially when timelines shift

WORK LOCATION

Hawaii - Hybrid

This role is open to candidates based anywhere in Hawaii, including neighbor islands. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work. We are in office Tuesday - Thursday and remote Monday & Friday

COMPENSATION

The base compensation for this position is $20.00 - $25.50 per hour depending on experience and qualifications.

WHY YOU'LL LOVE PROSERVICE

Pro Service is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology - all backed by the best local service in the islands.

Backed by Silver Lake and recognized as one of Hawai?i's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission:
Empowering Employers to Succeed in Hawai?i.

* A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right-not who's right-and show up every day. This isn't just a workplace. It's a community.

* Do work that matters. You'll see exactly how your contributions move the needle-meaningful problems, real decisions, and a seat at the table.

* Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.

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