Sportsbook and Online Casino Customer Support Agent - Swing​/Overnight Shift

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real‑money gaming with our brands: , , and  We’re building bridges between online, social and land‑based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands Bet Rivers & Play Sugar House . As a Player Support Agent, you’ll deliver top‑tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem‑solver, a champion of seamless play, and an ambassador of our gold‑standard & award‑winning support. You’re not just resolving issues—you’re leveling up the player experience!

• Swing Shift: 6:00 PM – 4:00 AM
• Overnight Shift: 12:00 AM – 10:00 AM

Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.

• Deliver real‑time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and escalted complex bugs, fraud signals, or account concerns.
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Investigate and escalted technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong communication skills, especially written—tone, grammar, and clarity matter.
• Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There’s no fixed timeline for tier progression— it’s all driven by performance.

$20–$24 USD

• Discretionary annual company bonus (Eligibility Varies by Role)
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Paid Time Off (Eligibility Varies by Role)
• Employee Assistance Program (EAP)

• Comprehensive compensation
• Work-life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they do
• People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Open to candidates across the U.S. (nationwide roles). Location requirements may vary and will be specified in the job posting.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions – final decisions are made exclusively by our recruiting and hiring teams.