Remote Delinquency Counselor & Financial Wellness

Job Description

TEKsystems is currently searching for career-driven candidates interested in a Remote Delinquency Control Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix, AZ area.

• Call center production environment, auto-dialer making outbound calls, will receive in-bound calls.
• Early stage collections (1-30 days late), 80-120+ calls per day.
• To control/collect on past due Consumer Loan and Credit Card accounts for early stages of delinquency.
• To provide member financial counseling and mitigate loss.

• Training
  
  Schedule:
  
  Monday-Friday, 8am-4:30am MT
• Schedule after Training: 12:30pm-9:00pm ET (10:30am-7:00pm or 9:30am-6:00pm MT depending on daylight savings time).

• Remote and Onsite Training Onsite for the first week of training and up to one week per quarter.

June 22nd

20.85/hour

• Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented, Inventory

Contract to Hire position based out of Phoenix, AZ. This is a hybrid position, with remote work and onsite training.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.