Hybrid To Remote - Collections Counselor

Early Stage Collections (Consumer Lending & Credit Cards)

Position Overview

We are seeking a motivated and member-focused Early Stage Collections Representative to join our team. In this role, you will play a critical part in supporting our members' financial well-being while helping to protect the Credit Union's assets. You will engage directly with members whose consumer loans or credit cards are in the early stages of delinquency (0-30 days past due), offering compassionate guidance, financial solutions, and timely account resolution.

Key Responsibilities

+ Proactively contact members with past due consumer loan and credit card accounts within the first 30 days of delinquency.

+ Educate and counsel members on their financial obligations, helping them understand available options and develop manageable repayment plans.

+ Provide personalized financial counseling aimed at improving members' financial stability and long-term success.

+ Negotiate payment arrangements and recommend solutions that align with both member needs and organizational objectives.

+ Accurately document all interactions and maintain detailed account records in compliance with internal guidelines.

+ Ensure all collection activities strictly adhere to applicable federal, state, and regulatory requirements, as well as Credit Union policies and procedures.

+ Identify potential risks early and take appropriate action to mitigate loss while preserving positive member relationships.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.85 - $20.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Final date to receive applications

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age,…