Customer Service Representative – Parent Liaison; Remote

Craneal Technologies is the only company dedicated to researching and treating plagiocephaly (flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the experts and the leader in pediatric cranial shaping orthoses.

We also provide treatment with Ear Well® to correct infant ear shapes without surgery. With over 600,000 successful outcomes, Ear Well® is a proven, non‑invasive treatment option for families.

• Providing outstanding customer service to families over the phone
• Accurately entering patient registration information and scheduling initial appointments, identifying potential conflicts or trends for each clinic schedule
• Coordinating information between referring physicians, insurance companies, and our treatment clinics
• Reviewing cost‑share amounts, co‑payments and financial responsibility with families
• Handling variable call volume on multiple queues, averaging 40 to 70 calls a day

• 1–2 years of customer service or related experience
• 1–2 years of experience with computer software
• Exceptional communication, phone etiquette and interpersonal skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem‑solve and prioritize daily tasks to manage individual workload

• Medical, Vision, and Dental Insurance
• 401(k) Retirement Plan
• Flex Spending Plans
• 18 days paid time off each year plus 7 company‑paid holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $18.50 - $19.00 per hour, dependent on relevant experience

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.