Sales Specialist

Omni Customer Care Center

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

This position requires the ability to assist and support sales associates and customers with inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.

• Competitive hourly pay and pay differential eligibility
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness support
• Training and career development opportunities
• Employee discounts and recognition programs
• Flexible scheduling when possible
• Medical leave eligibility
• Tuition reimbursement or education assistance programs

• Assist hotels by answering questions and problem solving
• Assist and track work at home associate's technical issues and problem‑solving techniques
• Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
• Respond effectively to all inquiries
• Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
• Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations
• May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice

• Assist and support reservation sales associates with inquiries and problem‑solving techniques in a professional and personable manner, addressing policies and procedures
• Excellent conflict management and mediation skills
• Ability to effectively manage multiple projects and priorities with minimal supervision
• Excellent interpersonal skills
• Must possess demonstrated excellent communication skills (both oral and written): listens to others
• Ability to work independently with the Omni trilogy in mind
• Good organizational, time‑management, and analytical skills

• 64‑bit Windows 11 or newer version
• Processor – I5 or AMD Ryzen 5 or better
• 8GB RAM
• 100GB HDD free disk
• Windows Updates up‑to‑date
• 1 NIC (Ethernet port)
• At least 3 USB ports
• Licensed and up‑to‑date anti‑virus full scan (including date, time, files scanned, no threats; suggested system – Windows Defender)
• Power surge protector
• Logitech USB Headset Mono/Stereo H650e or H570e ($45–$75 on Amazon)

• Full screenshot of  showing a completed speed test
• Copy of Internet Service Provider bill documenting internet speed with 25 mbps download and 10 mbps upload
• Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse
• Smartphone with application download capability (download Okta Verify and Microsoft Authenticator)

• Additional monitors highly suggested for ease of process
• Ergonomically approved desk chair and desk work surface
• Smoke detector
• Fire extinguisher 2.5 lb or more
• First aid kit
• Copy of declarations page of homeowner's/renter's insurance

• Please provide pictures of the above requirements
• A wireless connection is NOT allowed for our Work at Home Associates
• A wireless mouse or keyboard is NOT allowed
• No one else can be on / using your internet during your scheduled shift
• No devices can be connected to your internet during your scheduled shift
• Satellite internet is not permitted
• Microsoft Teams must be downloaded on personal desktop for technical assistance

Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applica