Senior Assistant Customer Support

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

As a Call Center Representative at Gainwell supporting the State of Nevada, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners.
• Research and resolve inquiries in a timely manner using multiple systems and resources.
• Document all call interactions clearly and accurately.
• Manage multiple responsibilities at once (taking calls, entering notes, navigating systems).
• Contribute to a positive, supportive, and performance‑driven team culture.

• 2+ years of customer service experience (call center or healthcare background preferred).
• Prior remote/work‑from‑home experience is a plus.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge).
• Detail‑oriented, problem‑solving mindset with eagerness to learn.
• Medicaid or insurance experience is a plus, but not required.

• Work Schedule:
  
  8:00 AM – 5:00 PM PST, Monday through Friday.
• Pay:
  Starting at $18.50/hr with potential adjustments based on experience.
• Remote Setup:
  Fully remote role, must reside in the US and be able to work PST hours.
• Technology:
  Stable internet connection required — minimum 24 Mbps download / 8 Mbps upload.
• Environment:
  Fast‑paced, supportive, and mission‑driven culture where accountability and teamwork matter.

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.

All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, which means all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.