Supervisor Patient Care

The Supervisor, Patient Care ha s primary responsibility for supervision of Patient Care staff which responds to and resolves issues related to the prescription fulfillment process.

Promote and foster a professional, positive, dynamic team environment through exemplary leadership

Provide daily direction and communication to the team so that calls are answered in a timely , efficient and accurate manner

Assist and advise team in resolving problems and issues

Manage monthly schedules, time shee ts a nd attendance tracking

Monitor customer service calls to observe soft skills , technical accuracy and conformity to company policies

Participate with hiring and training of new staff

Evaluate processes and procedures, as well as suggest methods to improve operations, efficiency and service to both internal and external customers

Assist with development and achievement of departmental standard operating procedures

Manage direct reports in accordance with company policies

Lead and mentor team

Ensure team meets established performance goals, including quality and service level metrics

Manage promotions, transfers and dismissals

Other duties as assigned

Required Skills /Abilities :

Ability to independently identify , research and resolve issues

Demonstrated ability to manage multiple priorities and deadlines

Ability to relate to people at all levels of an organization

An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute

Capability to efficiently complete tasks in a fast paced environment

Ability to exercise considerable judgment, maintain confidentiality and act in a diplomatic manner

A well-organized and self-directed individual who is able to work with minimal amount of supervision

Ability to delegate and accomplish tasks through other people

Ability to work with peers in a team effort

Ability to work extended hours, weekends, and holidays pursuant with industry demands

Education/Experience :

Bachelor’s degree in health administration, business or related field; proven customer service/call center supervisory experience will be acceptable in lieu of degree

Bilingual in English and Spanish

Minimum 3 years’ experience in a customer service/call center environment

Appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry

Proficient in Microsoft Office and industry related software programs

Preferred Skill/Abilities :

Licensed Pharmacy Technician

Work Environmen t/

Physical Requirements:

Includes a home based and/or call center environment, with exposure to excessive noise with minimal exposure to adverse environmental issues. Ability to sit for long periods of time.

Birdi Rx offers a comprehensive benefits package designed to meet the diverse needs of our employees. Our offerings include:

• Paid time off and holidays
• Retirement savings options
• Wellness and support programs
• Opportunities for career growth

Equal Employment Opportunity Statement

Birdi Rx is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Pre-Employment Requirements

As a condition of employment, Birdi Rx requires the successful completion of a pre-employment criminal background check and drug screening. A criminal conviction does not automatically disqualify an applicant. Each case will be reviewed individually, considering the nature of the offense, its relevance to the position, and the time that elapsed since the conviction.

High School or better in Gen Ed.

Bachelors or better in Business Administration.

PTCB

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.