Remote Cash Representative

MEDHOST, a division of Harris, is seeking a Cash Posting Representative to perform timely and accurate payment posting for various reimbursement methods including ERAs, EOBs, third parties, and patient payments. The position requires customer interaction and adherence to MEDHOST best practice methodologies.

This remote role welcomes candidates anywhere in the U.S. Preference will be given to candidates who can work in CST or EST time zone.

Wage: $18–$25 per hour.

AI & Innovation Mindset:
The ideal candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows and enhance efficiency. They should be comfortable using AI‑enabled technologies such as copilots, chat‑based assistants, and automation tools while maintaining judgment, security, and compliance standards.

• Post payments and adjustments on all accounts daily.
• Balance ERA and manual RA batches with client’s deposits.
• Locate patient accounts for payment posting; resolve unidentified/unapplied accounts daily.
• Understand payor contract terms for payments and refunds.
• Process payment and adjustment requests to ensure account accuracy and customer satisfaction.
• Monitor and report trends, document cash posting or refund issues.
• Participate in special projects to improve department operations.
• Develop workflows to enhance internal processes and efficiency.
• Collaborate with other teams to resolve outstanding items.
• Maintain the MEDHOST Quality Management System and meet regulatory requirements.
• Adhere to QMS procedures outlined in the QMS Manual.
• Enter and submit time accurately by departmental deadlines.
• Book travel following the company travel policy.
• Maintain and update documentation, including customer interaction records.
• Provide training in areas of expertise and support training documents for clients.
• Stay current with software core products, industry knowledge, and training classes.
• Respond to email and phone communications promptly.
• Ensure HIPAA Privacy and Security/Compliance requirements are continuously met.
• Recommend improvements to leadership and assist with implementation.

• Basic knowledge of business office terminology.
• Ability to interpret patient account balances and payor over payments.
• Understanding of the full revenue cycle process.
• Strong interpersonal, written and verbal communication skills.
• Detail‑oriented, organized, and able to multitask and analyze under stress.
• Supportive relationships with peers, clients, partners, and executives.
• Flexible, “can‑do” attitude, and ability to remain professional under high pressure.
• Ability to retain and protect confidential material.
• Prioritize customer issues and resolve with urgency.
• 2+ years of experience in reimbursement and/or accounts receivable in a hospital or hospital central billing office setting.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and AS400.
• Customer‑service orientation.
• High‑speed Internet access (minimum 300
  
  Mbps) and unlimited data.
• Smartphone for multi‑factor authentication.

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting on day one.
• Employee Stock Ownership and RRSP/401k matching.
• Lifestyle rewards.
• Remote work flexibility.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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