Logistics Coordinator

Job Summary

Are you ready to join a dynamic team at the forefront of the Food Service industry? We are seeking a motivated and detail-oriented Logistics Coordinator with strong written communication and problem‑solving skills to manage end‑to‑end order processing and collaborate with cross‑functional teams.

• Proactive Identification of Delays:
  Continuously monitor order processing stages to foresee potential delays or bottlenecks, utilizing historical data and real‑time analytics to anticipate issues before they arise.
• Efficient Mitigation Strategies:
  Implement rapid and effective solutions to mitigate delays, such as reallocating resources, expediting processes, or communicating with relevant stakeholders to expedite resolution.
• Proactive Communication:
  Reach out to stakeholders with transparent and timely updates on delays, providing accurate lead times, setting clear expectations, and offering alternative solutions.
• Empathetic Engagement:
  Approach stakeholder communication with empathy and understanding, acknowledging concerns and offering support.
• Rapid Responsiveness:
  Respond promptly to all inquiries in the Logistics Support inbox, Outlook, and Teams Channels.
• Thorough and Detailed Responses:
  Provide comprehensive and detailed responses to address all aspects of stakeholder inquiries, offering helpful suggestions and preemptively addressing potential follow‑up questions.
• Organizational Excellence:
  Maintain a clean and organized inbox by promptly deleting old conversations, properly categorizing and tagging conversations as they arise.
• Systematic Task Management:
  Establish a structured approach to task oversight, setting designated times/days for task completion and adhering to a consistent schedule.
• Attention to Detail:
  Pay meticulous attention to detail when managing tasks, orders, or the Logistics Support inbox, ensuring that each task is fully and thoroughly addressed according to established protocols.
• Comprehensive Issue Identification:
  Utilize a comprehensive approach to identify and address issues that extend beyond immediate concerns.
• Holistic Problem‑Solving:
  Consider the broader implications and potential impact on customers, stakeholders, and the organization when devising solutions.

Hybrid:
Some in‑person work required with the option to work from home throughout the week.
30 Citation Lane, Lititz, PA 17543

• Access to a reliable and secure high‑speed internet connection. Cable or fiber internet connections (at least 75 mbps download/10 mbps upload) are preferred.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free, with strong wireless or wired Ethernet connection.
• A valid physical address (apartment, suite, etc.). PO Boxes are not supported.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY. H‑1B Visa Sponsorship Not Available, W2 only.

• Monitoring order fulfillment issues:
  Continuously monitor order status, identify potential delays, and take proactive measures to address them, liaising with inventory management or warehouse operations as needed.
• Providing prompt, clear, and friendly communication to stakeholders:
  Serve as the primary point of contact for customers regarding order updates, inquiries, and concerns via email.
• Collaborating with various departments:
  Coordinate with Logistics, Account Management, Account Support, Operations, and Purchasing to ensure seamless order processing.
• Proactive problem‑solving:
  Identify root causes and implement solutions for product or service challenges, including technical troubleshooting and shipping discrepancies.
• Monitoring inventory and order reports:
  Regularly review related reports to identify trends, forecast demand, and make data‑driven recommendations.
• Identifying ways to improve standards and operational efficiencies:
  Seek opportunities to streamline processes and enhance customer…