Tag and Title Clerk

Tag and Title Clerk

Compensation:
Base pay is $17.18 to $21.97 per hour, paid hourly and subject to adjustment based on experience, location, and other factors. The position also offers incentive pay ranging between $162 and $580 per month.

Hours &

Location:

Monday–Friday 8AM–6PM;
Saturday 8AM–5PM, 37½‑hour work week, no Sundays. Full‑time retail associates accrue up to three weeks of paid time off during the first year. Address: 2506 West Moreland Road, Willow Grove, PA19090.

• Process driver’s license and vehicle registration applications.
• Answer and provide guidance on inquiries regarding state regulations for driver license, vehicle titling, and registration.
• Consistently up‑sell and cross‑sell AAA products such as memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak volumes to ensure timely service delivery.
• Serve as backup by assisting in cashiering and IDEMIA services if applicable.

• Previous sales and customer service experience, with the ability to drive results and exceed expectations.
• Prior knowledge of the Motor Vehicle Title system and/or experience in tag and title work (preferred).
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Proficiency in navigating multiple websites and programs, demonstrating strong computer skills for multitasking in a fast‑paced retail environment.
• Notary Public designation, or the ability to obtain and maintain one within six months of employment.
• Successful completion of all required training workshops for Title Service Agents.
• High school diploma or equivalent.
• Satisfactory pre‑employment and post‑employment screening results, including criminal, drug, and state/vendor‑specific screenings.
• For Pennsylvania employees, successful completion of: OLM Certification within 90 days of system authorization;
  Basic Agent Services Training within 2 weeks of hire;
  Advance Agent Services Training every 2 years.

• Medical, dental, and vision plan options.
• Up to 2 weeks paid parental leave.
• 401(k) plan with company match up to 7%.
• 2+ weeks paid time off within the first year.
• Paid company holidays.
• Company‑provided volunteer opportunities (1 day per year).
• Free AAA membership.
• Continual learning reimbursement up to $5,250 per year.

Customer Service – full‑time, retail environment. Remote positions are available; applicants must reside within the footprint of AAA Club Alliance Inc., which operates in Washington DC and 13 states:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. The company is committed to a welcoming and inclusive workplace for all team members.

ACAs adheres to federal, state, and local disability laws and provides reasonable accommodations to applicants and employees. Requests for accommodation should be directed to