Reservations Customer Care Agent- Petoskey

Customer Care Specialist

Join Boyne Resorts' Reservations team as a Customer Care Specialist and bring excitement to every call! Use engaging questions to connect with guests, discover their perfect getaway needs, and match them with ideal accommodations or golf experiences at our 11 award-winning golf courses and three stunning Northern Michigan resorts:
Boyne Mountain, The Highlands, and The Inn at Bay Harbor. Share the unique features and benefits of each location with enthusiasm, creating a warm, friendly, and professional experience that makes every guest feel valued and eager to return!

Why You'll Love Working Here

• Flexible Scheduling:
  Work/life balance matters to us! After your initial training is complete, the schedule switches to four 10-hour days with three days off per week!
• Competitive Compensation: $20/hour starting wage, signing bonuses and annual merit raise opportunities
• Career Growth:
  This position can be a stepping-stone to a Reservations Sales Agent role for qualified candidates
• Potential Work from Home Opportunity:
  Possibility to work remotely after 1 year of in-office experience with qualifying performance

Comprehensive Benefits Package

• Health Coverage:
  Medical, dental, vision, life, and disability insurance beginning the first month following employment
• Paid Time Off: PTO and sick day accrual starting from day one
• Snow sports Benefits:
  Free skiing and snowboarding at Boyne Resorts properties nationwide
• Golf Benefits:
  Free or heavily discounted golf at resort courses in Maine, Michigan, and Montana
• Family Benefits:
  Eligible dependents and qualifying spouses can access many team member discounts
• Financial Security:
  Retirement Plan options available
• Exclusive Discounts:
  Significant savings on lodging, dining, and retail purchases throughout our properties

About Boyne Resorts

Boyne Resorts is a collection of mountain and lake resorts, ski areas, and attractions spanning from British Columbia to Maine. As the largest family-owned four-season resort company in North America, we're committed to creating memorable experiences for our guests and rewarding careers for our team members.

Boyne Resorts is an equal opportunity employer committed to creating an inclusive workplace where diversity is celebrated and valued.

Core Responsibilities

• Create memorable guest experiences by reserving tee times across our 11 Michigan golf courses
• Process and manage reservations within convention and wedding blocks with attention to detail
• Provide solution-oriented support for guests with questions or changes to existing reservations
• Maintain accurate guest profiles to ensure personalized service
• Deliver exceptional customer service through proper communication techniques and phone etiquette
• Process guest deposits accurately and efficiently
• Navigate our computerized reservation systems (Springer Miller, Sales Force, EZLinks) to manage bookings and issue confirmations
• Serve as a knowledgeable concierge, sharing insights about our properties, activities and surrounding areas
• Handle administrative tasks including report generation, room assignments, and other operational duties

What You'll Bring

• Strong keyboard skills and familiarity with database, spreadsheet, and word processing software
• High school diploma or equivalent
• Dedication to delivering exceptional service with accuracy and thoroughness
• Ability to thrive in a fast-paced environment while maintaining meticulous attention to detail
• Positive, enthusiastic attitude with a warm, helpful, and friendly demeanor
• Excellent team collaboration skills with consistently friendly and professional communication
• Prior experience with Springer Miller, and/or Sales Force software is a plus but not required