Animal Health Customer Care Specialist - Hybrid training

Animal Health Customer Care Specialist - Hybrid after training

Manhattan, KS

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

• New‑hire education consists of one week of paid in‑classroom training at our Manhattan, KS location;
  Monday – Friday 8:30‑5pm CST. You will learn about our state‑of‑the‑art laboratories and shipping and warehousing operations.
• Upon successful completion of new‑hire training, initial work schedules will be Monday – Friday, 11:30 AM – 8 PM CST until the next shift bid, where this may change. All Customer Care employees participate in regular shift bids where work schedules are awarded based on tenure and performance.
• The position operates on a hybrid schedule after the 2‑month training period working onsite in the office five days per week. Eligible employees may work from home two days per week on a rotating basis.

• Deliver customer service with kindness, empathy, understanding, and patience.
• Efficiently navigate patient and prescriber profiles across systems.
• Adapt quickly to each customer interaction— inbound, outbound, and written—via email, phone, SMS, and chat.
• Cohesively work with a team, as well as independently.
• Interact with team members across pharmacy and fulfillment facilities.
• Identify workflow efficiencies and new developments as the team grows by providing feedback.
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

• A coachable, quick learner comfortable with change.
• A compassionate and caring individual who loves animals and those that care for them.
• Demonstrates strong attention to detail and adherence to procedures.
• Self‑motivated and energized; excels in a fast‑paced environment.
• An effective and persuasive communicator.
• Computer‑savvy, navigating the internet with ease.
• A reliable coworker with a positive, professional attitude.
• Comfortable performing basic calculations.
• A high school graduate or equivalent.

• Prior retail or customer service experience.
• Prior contact center experience.
• Working knowledge of pharmacy technician duties.
• Experience as a veterinary technician or similar role.
• Comfortable working with Microsoft Office, Outlook, Word, and Excel.
• Some college education or a degree.
• Spanish speaking (bilingual).

• A comprehensive benefits package that includes health, dental, and flexible spending accounts.
• Competitive base salary with an uncapped commission structure.
• 401(k) retirement plan with a generous company contribution.
• Company‑paid life and disability insurance.
• Access to voluntary insurance options.
• A generous paid time off program that increases each year.
• Opportunities for growth— we promote from within through our internal job posting program.

Pay Range: $18 - $18 USD

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well‑being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Wedgewood Pharmacy is an equal‑opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.