Senior Customer Service Representative- Polish Speaking

Senior Customer Support Representative
- Polish Speaking
- Fixed-term

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company.

We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people's lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you.

There's a world of opportunities to build new skills, challenge yourself and grow a long-term career  no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Join our Customer team and advance your career as a Senior Customer Support Representative
- Polish Speaking
- Fixed-term. Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

Please note that this role is first offered on a fixed term basis, with a 12-month contract, with possible opportunity to extend.

In this role you will:

• Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines
• Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
• Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
• Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.)
• Provide accurate information to both business customers and support teams through the correct use of all information technology systems
• Support and maintain databases and contract management tools end-to-end
• Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
• Log and follow up incidents in the Incident report

What you will need to be successful:

• Ability to understand of the business requirements and strategy
• Previous experience in a business support environment
• Fluency in English & Polish languages
• Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level skills for CRM systems/applications
• Strong time management and organisation skills
• Excellent written/oral communication skills and ability to build effective working relationships
• Result-oriented personality and capability to overcome obstacles
• Capability to work in a team or individually if required
• Ability to keep deadlines whilst under pressure without compromising accuracy
• Highly motivated
• Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.:
  Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.:
  Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.:
  Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement:
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions,…