Supplier Services Officer

The role

The key responsibilities of this position include providing ongoing support to Suppliers using the CAPlink system, ensuring accurate reconciliation of accounts for Suppliers not on the system, and assisting Suppliers in other matters where necessary.

• Provide high-quality support to supplier accounts using our in-house system, CAPlink, ensuring smooth and efficient processing.
• Monitor supplier data submissions by running regular reports, proactively following up on missing information, and working closely with Suppliers, Supply Account Managers, and internal stakeholders to improve overall efficiency.
• Maintain and update supplier account details, ensuring data accuracy and integrity at all times.
• Deliver timely, accurate, and first-point-of-contact resolution for supplier enquiries, providing a positive and professional experience.
• Collaborate with suppliers and internal teams to investigate and resolve queries efficiently, escalating complex issues when required.
• Analyse supplier reporting to identify irregularities (e.g. sales spikes or credit balances) and take appropriate action to maintain data accuracy.
• Investigate and validate credits on member accounts, ensuring compliance and correct entitlement.
• Prepare and manipulate data files (CSV) to ensure correct formatting and successful system processing.
• Process invoices and credits manually within Epicor as required to support operational needs.

• Understanding of accounting principles
• Intermediate skill in the use of MS Excel
• Customer Service experience particularly in call centre
• Administrative skills with prior experience in account reconciliation is highly regarded
• Year 12 High School Certificate or equivalent preferred

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.
• Development Opportunities – Your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
• Paid parental leave – During life’s most important times, we support parents’ leave (for both parents) and their transition back to work.
• Get social – Our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – From the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – We’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
• Amazing Benefits – Unlock amazing benefits  offer all staff free gym membership near the office, discounted private health benefits and all-inclusive working from home kits to get you started!