Sportsbook and Online Casino Customer Support Agent - Standard Shift

Sports book and Online Casino Customer Support Agent - Standard Shift

Location:

Collingswood, New Jersey

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, operating brands such as , , and  We build bridges between online, social, and land‑based gaming to create integrated experiences that keep players engaged.

As a Player Support Agent, you are the voice of our brands. You deliver top‑tier service to players through Live Chat, Email, and Phone, resolving issues, enhancing the player experience, and providing seamless support.

The role begins with a 4‑week training program, Monday through Friday from 9:00 AM – 5:00 PM. After training, you will transition to assigned schedules on a rotating basis.

Standard shifts vary from:

• Earliest shift: 8:00 AM – 6:00 PM
• Latest shift: 4:00 PM – 2:00 AM

Flexibility to rotate between these schedules is required.

• Deliver real‑time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve technical challenges.
• Guide players through promotions, loyalty programs, and game rules.
• Investigate and escalates complex bugs, fraud signals, or account concerns.
• Propose process improvements and help evolve the internal knowledge base.
• Operate across multiple systems, queues, and workflows without sacrificing accuracy.
• Coordinate with Payments, Risk, Promotions, and Tech teams to resolve complex issues.
• Contribute positively to a collaborative team culture.
• Amplify the iGaming experience of players with detailed, personable support.

• 1+ years of customer service experience (call center, help desk, or online support).
• Strong written communication skills – tone, grammar, and clarity are essential.
• Strong typing proficiency and computer navigation skills, including multitasking across multiple applications.
• Highly reliable, self‑motivated, and able to adapt in a fast‑paced environment.
• Flexible schedule, including availability on weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board licenses preferred or ability to obtain them.
• Eligibility to obtain and maintain a license with gaming regulatory agencies.

• Starting pay: $20.00 per hour during training and probation.
• Performance‑based tier system ranging from $20.75 to $24.00 per hour. Tier progression is driven by performance.
• Discretionary annual company bonus (eligibility varies by role).
• 401(k) plan with 100% company match on the first 4%.
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance.
• Paid Time Off (eligibility varies by role).
• Employee Assistance Program (EAP).

$20 - $24 USD per hour

• Work‑life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally and professionally
• Top‑notch professionals who are passionate about what they do
• People‑oriented environment and supportive atmosphere

Rush Street Interactive is an equal‑opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. You must meet eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment.