HR Assts; 26 Class

Job Title:

Benefits HR Assistant

Location:

Fully Remote

Salary: $20 - $21 an hour

A highly reputable company is looking for a Benefits HR Assistant to join their team. This role includes a large range of duties, supporting employees at a large, innovative technology company. The assistant serves as a trusted resource for employees with questions related to health, financial, and other benefits programs, providing personalized support through phone, chat, and case management channels.

• Serve as the primary point of contact for employee benefits-related inquiries.
• Provide accurate and timely support via phone, chat, and HR case management systems.
• Investigate, manage, and resolve employee cases from start to finish.
• Deliver personalized, empathetic customer service while maintaining confidentiality.
• Research and interpret benefits policies, procedures, FAQs, and knowledge base resources.
• Escalate complex issues appropriately and collaborate with partner teams for resolution.
• Maintain accurate case documentation and ensure compliance with established processes.
• Meet service-level agreements (SLAs) and productivity goals while maintaining a high-quality employee experience.
• Adapt quickly to changing priorities and evolving business processes.
• Partner with internal stakeholders to support continuous process improvements.

• 2+ years of experience in Benefits Administration, Human Resources, or a related customer service role.
• Experience working in a contact center, shared services, or high-volume support environment.
• Strong customer service skills with a commitment to creating positive employee experiences.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to manage sensitive and confidential information with professionalism.
• Critical thinking and problem-solving skills with sound judgment.
• Proficiency in Microsoft Office Suite and other business systems.
• Ability to work independently in a remote environment while managing multiple priorities.
• Bilingual Spanish-speaking skills.

• Great benefits package
• Work life balance
• Stability and clear opportunities for growth into other areas of the dealership over time.

• 100% remote position.
• Work from your home office while supporting employees across multiple communication channels.
• Fast-paced and dynamic environment requiring strong attention to detail and adaptability.
• Regular use of computers, case management tools, and Microsoft Office applications.
• Virtual collaboration with internal teams and stakeholders.

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.