Concierge Gen Ops Specialist, Associate - Velocity Black; Remote

Concierge Gen Ops Specialist, Associate - Velocity Black (Remote)
Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high‑performance people actualize the full potential of their lives. It’s concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age.

From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast‑paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis.
• Completing end‑to‑end member requests.

• Adaptability and multitasking ‘Yes first’ mentality.
• General knowledge of high‑end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals and clients.
• Entrepreneurial, problem‑solving attitude.
• Excellent, clear and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work in a high‑pressure environment with tight deadlines.
• Flexible working hours – available to work on evenings and weekends.

• High School Diploma, GED, or Equivalent Certification.
• At least 2 years of Luxury Hospitality experience.

• Bachelors Degree.
• 3+ years of experience in Luxury hospitality.

Remote (Regardless of Location): $66,700 - $76,100 for Premium Customer Agent II.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article
23‑A of the New York Correction Law;
San Francisco, California Police Code Article
49, Sections
4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.