Home Based Seasonal Sr. Specialist Guest Relations

Home Based Seasonal Sr. Specialist Guest Relations

This role is a seasonal home based position and requires residency and maintaining residency in (Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST) if offered the role.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Target Enterprise Services (TES) comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.

As a Home Based Seasonal Sr. Specialist Guest Relations, you'll provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales. You'll achieve this by confidently supporting guests across multiple communication channels—including phone, email and chat. Handling phone contacts is a core responsibility of the role, and every interaction should deliver exceptional service while protecting guest privacy and building trust.

You'll find creative solutions to make it right for the guest, quickly adapting to the changing business needs, and sharing business intelligence through accurate documentation and coding.

You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership promptly. You may handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders.

As a part of this you'll respond to a variety of written correspondence and be responsible for ensuring that all contacts reflect professionalism. You'll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You'll demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately.

You'll leverage online resources and web-based applications to assist and resolve guest and team member issues exercising a complete and thorough understanding of policies and procedures that support compliance. You'll maintain department performance standards and goals related to performance and quality service. You'll work in a multi-media environment that's challenging and fast paced, requiring you to prioritize work accordingly.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Guest Relations:
In this role, you will primarily assist guests via phone, with additional support provided through other channels such as chat and email, as business needs require.

Start Date:

Monday, 9/21/2026

Training

Schedule:

40 hours per week. You will train in the schedule you are offered.

• Monday – Friday (9/21 – 10/23):
• 8:30am – 5:00pm CST/6:30am – 3:00pm MST OR
• 1:30pm - 10:00pm CST/11:30am - 8:00pm MST

Permanent schedule: 32
-40 hour flex (this means that your schedule can vary between the minimum of working 32 hours per week to the maximum of 40 hours per week. You will know your schedule up to 3 weeks in advance). When you work your Saturday and Sunday, you will be given variable days off to accommodate.

• Permanent Schedule Shifts (Post Training):
• Monday
  - Friday 8:30am – 5:00pm CST/6:30am – 3:00pm MST and every other weekend (both Saturday and Sunday) OR
• Monday
  - Friday 1:30pm - 10:00pm CST/11:30am - 8:00pm MST and every other weekend (both Saturday and Sunday)
• Please note that daylight savings time occurs November 1st which will impact the MST schedule and move it back 1 hour later
• If you are chosen to move forward, a recruiter will be in contact to determine your preference of schedule, though your preference cannot be guaranteed.

About you:

Reside within the states of:

• Arizona (Mountain Standard Time Zone)
• Minnesota (Central Time Zone)
• South Dakota…