Customer Care Advocate​/Account Manager

Customer Care Advocate/Account Manager

Regal Rexnord is looking for a Customer Care Advocate/Account Manager to support our WM Berg business which offers small subassembly components and mechanical accessories.

The ideal candidate is a customer-focused professional with strong communication skills and a passion for delivering exceptional service. They are highly organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy and responsiveness. This individual excels at problem-solving, building relationships, and collaborating with cross-functional teams to meet customer needs. They are proactive, adaptable, and committed to creating positive customer experience while contributing to team success.

Key Responsibilities:

• Primary customer contact through verbal and/or written methods.
• Handle emails, and verbal order entry with a high level of accuracy and efficiency.
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.
• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.
• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer satisfaction.
• Maintain quote and order schedule awareness with data provided.
• Keep current on product design changes, customer and representative reassignments.
• Provide and maintain a set of necessary work reference materials. Strive for continued improvement of departmental procedures and processes.
• Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries.
• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.

Leadership

Competencies:

• Structured:
  Following a systematic and organized way of handling tasks, projects, or workflows.
• Process Driven:
  Emphasizes efficiency, consistency, and scalability by utilizing well-defined processes and systems.
• Communication:
  The ability to convey information clearly, listen actively, and understand others' perspectives.
• Teamwork:
  Collaborating effectively with colleagues to achieve common goals.
• Leadership:
  Guiding and motivating others, even in non-managerial roles.
• Problem-solving:
  Analyzing situations, identifying issues, and finding solutions.
• Adaptability:
  Being flexible and open to change.
• Work Ethic:
  Demonstrating diligence, reliability, and commitment.
• Creativity:
  Thinking innovatively and generating new ideas.
• Time Management:
  Efficiently organizing tasks and meeting deadlines.
• Attention to Detail:
  Being meticulous and thorough in work.
• Conflict Management:
  Resolving disagreements constructively.
• Emotional Intelligence:
  Understanding and managing emotions effectively.

Required Skills and Qualifications:

• Minimum of 3 years of customer service experience, preferably within a manufacturing environment.
• High school diploma required; associate degree or higher in Business, Technical Studies, or a related field preferred.
• Experience working with SAP and/or Salesforce is preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent customer service.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.

Work Type:
Remote:
This role is eligible for a Remote Work Schedule and may be performed from an approved remote work location, subject to business needs and applicable employment requirements.

Expected Base Salary Range: $49,000-$55,000

The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education and internal peer compensation comparisons among other potential factors.

Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a 'U.S. Person', which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.