Legal Account Representative Job Northern Kentucky USA,Entertainment & Gaming

Description

Job description

Our law firm is seeking a professional and dependable Legal Account Representative to assist callers with account and case-related matters over the phone. This is a fast-paced role ideal for someone who communicates confidently, stays organized, multitasks effectively, and remains calm under pressure.

In this position, you will help individuals navigate sensitive legal situations with professionalism, empathy, and clear communication. Strong customer service, phone support, or legal office experience is helpful but not required — we provide paid training for the right candidate.

We are looking for someone dependable, detail-oriented, and motivated to grow within a stable and supportive team environment.

Performance Responsibilities

Manage incoming and outgoing phone communication regarding account and case related matters

Interactions are possible with defendants, courts, employers, banks, and other 3rd party contacts

Maintain strict confidentiality and professionalism at all times

Review account information to assist in addressing concerns and resolving payment-related matters

Document conversations accurately

Maintain respectful and professional communication in all interactions

Please note: Opportunities for growth and advancement are available for strong performers

Benefits:

Work-from-home option after training
Dog-friendly office environment
Flexible scheduling
Generous 401(k) matching
Medical, dental, vision, and life insurance
HSA matching
Paid holidays and PTO
Paid parental leave
Casual dress code
Stable and respectful workplace culture

Reports to:

Legal Account Representative Manager

Salary: $20 per hour

Job Type:

Full-time or Part-time

Shift:

8 hour shift for full time
Minimum 15 hours per week for part time
Day shift

Weekly day range:

Monday to Friday

Work Location:

One location

Requirements Qualifications

Excellent verbal and written communication

Comfortable managing phone calls and electronic correspondence

Strong time-management skills

High attention to detail and reliable follow-through

Dependable, focused, and able to multitask

Strict adherence to confidentiality standards

Education:

High School diploma or equivalent