LCB Licensing Technician

The Position

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for an LCB Licensing Technician 1 in the Bureau of Licensing, Licensing Systems and Program Management Division. This role is part of a collaborative team that answers customer call and email inquiries and processes license and permit applications to support Pennsylvania's retail, wholesale, manufacturing, and transportation license holders. Your work will help businesses across the state navigate PLCB licensing rules to ensure their businesses meet the requirements they need to succeed.

Apply with us today!

This position provides customer service to share correct information about PLCB licenses and permit applications and processes with both internal and external customers who call the PLCB Information Center. Work also involves processing a variety of these applications in accordance with the laws, regulations, policies, and procedures established to govern the manufacture, purchase, transportation, storage, delivery, sale, and consumption of liquor, alcohol, and malt or brewed beverages in Pennsylvania.

As an LCB Licensing Technician 1, you will perform the following duties:

• Customer Assistance: Answer phone and email inquiries from applicants and other stakeholders regarding license application processes, problem resolution, and status updates
• Application Processing: Examine and evaluate applications, supporting documentation, and fees determine acceptability and eligibility for different types of licenses and permits
• Document Analysis: Evaluate relevant files for complaints, convictions, suspensions, appeals, and any other factors affecting eligibility
• Renewals and Validations: Issue approval and authority to operate when applicants meet requirements
• Discrepancies and Denials: Summarize application discrepancies, prepare correspondence, and request higher review or investigations when necessary
• Data Entry: Ensure all application and case details are documented and up to date

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to four days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• Three years of clerical experience supporting a legal, licensing, or other regulatory program requiring the application of statutes, program policies, or industry regulations, and graduation from high school; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e.,…