Guest Experience Ambassador - Guest Experience - PT

Position Status

Part time

Variable Less than 12 hour shift (United States of America)

13.5

Exemption Status:
Non-Exempt

The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space.

Roles include: greeter, patient escort, lobby information/guest assistance and Valet Services.

• High School Diploma / GED Preferred

• Must be 18 years old at time of hire. Required
• Experience in a customer service-related job. Required
• Experience in a patient care. Preferred
• Experience driving vehicles with both manual and automatic transmission. Preferred

• Drivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review. Required

• Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
• Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
• Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
• Collect and accurately label keys belonging to guests to ensure their proper return. Handle Valet operations as needed including Operate vehicles safely and responsibility. Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss. Organize and file paperwork regarding guests’ vehicles.
• Train new volunteers
• Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
• Assist in offering and helping to carry guests belongings.
• Maintain a well-kept lobby.
• Provide routine sanitation of wheelchairs and other high touch surfaces.
• Contact Security Department if a guest becomes injured.
• Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
• Communicate any concerns to Supervisor.

• 10%

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

• Position is Patient Facing

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

• On-Site;
  No Remote

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

• Balancing:
  Occasionally 1-3 Hours
• Carrying:
  Frequently 3-5 Hours
• Climbing (Stairs):
  Frequently 3-5 Hours
• Crouching:
  Frequently 3-5 Hours
• Driving (Automatic):
  Continuously greater than 5 hours
• Driving (Standard):
  Continuously greater than 5 hours
• Eye/Hand/Foot Coordination:
  Continuously greater than 5 hours
• Feeling:
  Rarely less than 1 hour
• Grasping (Fine Motor):
  Continuously greater than 5 hours
• Grasping (Gross Hand):
  Continuously greater than 5 hours
• Handling:
  Continuously greater than 5 hours
• Hearing:
  Continuously greater than 5 hours
• Kneeling:
  Frequently 3-5 Hours
• Lifting:
  Frequently 3-5 Hours up to 25 lbs
• Operate Foot Controls:
  Continuously greater than 5 hours
• Pulling:
  Continuously greater than 5 hours up to 25 lbs
• Pushing:
  Continuously greater than 5 hours up to 25 lbs
• Reaching (Forward):
  Continuously greater than 5 hours up to…