Member Advocate

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Full Time Regular Clerical Indianapolis, IN, US

13 days ago Requisition

Salary Range: $40,889.00 To $46,000.00 Annually

Indiana Public Retirement System (INPRS’) is among the largest 100 pension systems in the United States. INPRS serves the needs of approximately 563,000 members and retirees representing approximately 1,300 employers, including public universities, school corporations, public safety, municipalities and state agencies. The Indiana Public Retirement System is a public pension fund who manages approximately over $60 billion in assets, making it one of the largest in the United States.

We are located in the heart of the city, in downtown Indianapolis, near the circle & across the street from our monumental state house. T
his position offers some flexibility for remote work. After successfully completing the required 10-week onsite training, employees will follow a rotating schedule that includes working in the office for two weeks every 3-4 months, the rest of the time would be remote. The i
deal candidate must be a resident of Indiana as well as live within close proximity from Indianapolis. This position is not eligible for H-1B or any other kind of temporary or permanent sponsorship for work authorization by the Indiana Public Retirement System. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

INPRS’ believes that people are the foundation of our success. It takes people with different backgrounds, ideas, and strengths to be successful. Balance in life is important. We strive to have a flexible and supportive environment while not sacrificing service to our members. We pride ourselves by modeling a collaborative, diverse and inclusive environment for our employees. Our mission. “As fiduciaries, educate stakeholders, collect necessary contributions, and prudently manage member assets to deliver promised defined benefit and defined contribution benefits and services”.

This position requires a broad knowledge of pension benefits as well as a general knowledge of every aspect of the Systems’ operations, ability to coordinate with others within the organization both verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.

• Work directly with customers to answer questions and resolve issues, including but not limited to PERF, TRF, and non-PERF retirement and disability processes, plan provisions and any other day to day items relating to the administration of the INPRS retirement plans.
• Welcomes and directs INPRS members and guests arriving for information and appointments.
• Must be able to interact/communicate professionally with INPRS members and staff.
• Communication with customers which may include; requests for missing/incomplete information, account status, issue resolution, timetables, and submission resolution.
• Knowledgeable on technologies including but not limited to ERM, INPAS, INPRS Web, Benefits Web, etc.
• Respond to inquiries regarding any and all INPRS-related inquiries and providing the necessary supplemental informational materials that reinforce the interaction with members.
• Knowledgeable on the relevant Indiana code sections and stay up to date regarding changes to the code and any other applicable statutes.
• Interpret and explain the benefit provisions of all retirement plans administered by INPRS.
• Track all contacts made with customers and properly document each account to…