Associate Advisor Jacksonville, FL

DESCRIPTION

The Associate Experience Advisor is a critical role in help shaping the associate experience at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings.

You have strong attention to detail, analytical skills to effectively resolve challenges, thrive a fast-paced environment and you are laser focused on delivering a positive associate experience.

Work Environment: This is a hybrid position based in our Jacksonville, FL or Lewisville, TX office. Associates are required to work onsite Tuesday through Thursday , with remote work on Mondays and Fridays .

• Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation
• Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
• Seek guidance or escape more complex and/or confidential inquires/requests to higher level functional support
• Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals
• Maintain confidentiality of department and associate information according to established practices
• Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

• Associates Degree
• Associates degree in Human Resources, Business or related field or equivalent education and experience
• Minimum 1 year experience in a customer service or customer support role

• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
• Strong organizational and time management skills
• Strong attention to details
• Ability to manage expectations, process and multiple projects simultaneously
• A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives

#Discovre Your Path

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and food service agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options.

Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity…