Intake Client Specialist

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position.
** Employees must be located in Iowa** (applicants outside of Iowa will not be considered).

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

** Work hours are*
* ** Monday-Friday 8:00am-5:00pm with the potential of overtime.*
* ** This position will start on Monday, October 12th or Monday, October 26th. You must be able to come onsite day 1 of employment for orientation** .

** Position Responsibilities may include, but not limited to*
* + Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed

+ Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information

+ Troubleshoot and resolve account issues as required

+ Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance

+ Assist other departments for Intake-related inquiries

** Required Skills and Experience*
* + High school diploma or equivalent

+ Basic Microsoft Office skills

+ Previous Data Entry skills

+ Strong analytical skills with high attention to detail and accuracy

+ Ability to problem solve issues in a timely manner

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Strong verbal, written, and interpersonal communication skills

+ Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment

+ Ability to achieve high production and quality standards

+ Ability to work effectively in both a team and individual environment

+ Sincerity and passion for helping people

+ Prior experience adhering to company policies and showing core values

+ Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

+ Must have a quiet workspace that is free from distraction

** Preferred Skills and Experience*
* + Some college experience or equivalent

+ Medical Billing terminology

** Physical Requirements*
* + Repetitive motions that include the wrists, hands and/or fingers

+ Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

+ Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

** Our team members enjoy:*
* + Eligible for Referral Bonuses starting Day 1

+ Weekly paychecks

+ PTO, 401k, & a Full benefits package

** Company Overview*
* Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you!

We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

** EEO*
* Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for…