Collections Specialist - Train On-Site Home Office Program

Citi is seeking Collections Specialists to manage customer accounts and drive effective resolutions. In this role, you'll have the autonomy to apply your negotiation skills to create client-focused solutions. This is your opportunity to directly impact customer outcomes and team performance within a leading global financial organization.

Starting salary of up to $21.05/hour.

This is an entry-level position; we are proud to offer a competitive benefits package and significant opportunities for advancement within the company.

Train on site/ Home Office Program

This position requires you to complete training on site at 9060 South Rita Road Tucson, AZ 85747. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.

This full-time position comes with a fantastic benefits package designed to support you every step of the way!

• Day 1 Health Coverage:
  Medical, Dental, Vision
• Culture Built for Success:
  Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance:
  Generous paid time off including vacation and holidays.
• Heath & Wellness Support:
  Confidential mental health resources and assistance programs.

Discover the benefits and perks that await you with a career at Citi

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources
• Assess risk in day-to-day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

• 1–3 years of experience in a customer-facing, collections, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision-making and problem-solving skills, while exercising sound judgement.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Operations - Collections Default

Core Collections

Full time

Tucson Arizona United States

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

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