Driver Services Call Center - Administrative Assistant II; Remote

Summary

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Check out our DMV video:

Five values:
Service, Teamwork, Accountability, Integrity, and Respect, each with a brief description of their importance.

As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

This position is designated as remote (via flex-place (aka telework, work-from-home arrangements) but may be required to work from a department office building location based on business needs, including the office at 2829 W Howard Place, Denver, CO 80204. Although remote, this position requires you be a current Colorado resident and maintain residency throughout the duration of your employment.

Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.

All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned on site to an office.

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction. This position researches, updates and corrects driver records.

Duties include but are not limited to:

• Data entry into databases and spreadsheets;
• Provide customer service via telephone or in-person to external stakeholders and customers;
• Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers;
• Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues;
• Advise customers as to the fee, documentation, and testing requirements;
• Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s);
• Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.

Candidates should have well-developed telephone customer service skills.

Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting…