Assistant Director - Online Enrollment Job Wisconsin USA,Entertainment & Gaming

The University of Texas Permian Basin's Department of Admissions welcomes applications for the position of Assistant Director of Online Enrollment

Salary Range Essential Functions Enrollment Barrier Strategy and Process Alignment

1. Lead recurring review of holds, handoffs, communications, wait states, ownership gaps, and other student experiences that create barriers from application through enrollment; maintain a documented barrier and action register.
2. Analyze recurring case patterns and root causes, distinguish isolated cases from systemic issues, prioritize problems by student impact and volume, and coordinate accountable owners and timelines for resolution.
3. Develop process maps, ownership matrices, escalation paths, operating procedures, and service standards; recommend changes and implement approved improvements within delegated authority.
4. Coordinate with responsible offices to clarify hold purpose, trigger, communication, ownership, review timing, and approved release criteria without independently changing holds, policies, or decisions owned by another office.

Online Enrollment Funnel Management and Analytics

5. Own aggregate monitoring of prospective-student progression from inquiry/application through registration, including stalled populations, hold aging, time-to-resolution, conversion, service levels, repeat contacts, and recurring barrier trends.
6. Prepare recurring management dashboards and reports, identify performance risks and opportunities, and present evidence-based recommendations to Online Enrollment Management leadership and cross-functional partners.
7. Establish consistent definitions, data-quality checks, and follow-up practices for assigned Online Enrollment Services metrics in coordination with designated analytics and system owners.

Team Leadership and Caseload Operations

8. Supervise the Coordinator, Online Enrollment, including workload assignment, priorities, training, coaching, quality review, performance evaluation, scheduling, and documented personnel recommendations within University policy.
9. Establish overall caseload design, contact and service standards, escalation practices, and coverage expectations for the online enrollment function; review performance and rebalance workload as needed.
10. Review complex or recurring cases for quality and consistency, provide guidance on next actions, and ensure unresolved or high-risk matters are escalated to the correct authorized office.

Student Enrollment Support and Escalation

11. Provide approximately twenty-five percent (25%) direct, personalized support to prospective and admitted undergraduate students from inquiry through successful course registration, with emphasis on complex, escalated, or high-impact cases.
12. Explain established enrollment requirements, coordinate next steps, and work with campus partners to remove routine barriers while keeping final admissions, aid, academic, record, and registration decisions with authorized offices.

Cross-Functional Coordination and Service Standards

13. Convene or coordinate recurring barrier-resolution work with Admissions, Financial Aid, the Registrar’s Office, Academic Advising, Student Accounts, Online programs, Slate CRM and Enrollment Systems, Information Technology, and other partners.
14. Track cross-office action items, deadlines, ownership, and outcomes; elevate unresolved systemic issues, policy conflicts, resource needs, or institutional risks to appropriate leadership.
15. Develop and maintain student-facing and staff-facing process guidance, knowledge resources, and communication standards for approved Enrollment Services workflows.

Systems, Data Quality and Continuous Improvement