Norwegian Speaking In-Game Support Analyst -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Norwegian Speaking In-Game Support Analyst. This role is perfect for gamers who are dedicated to delivering outstanding customer service. As an In-Game Support Analyst, your mission will be to assist Norwegian-speaking players with their inquiries and ensure they have an enjoyable gaming experience by addressing their issues promptly and effectively.

• Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums.
• Identify and resolve a variety of in-game concerns, helping players with technical issues related to gameplay and accounts.
• Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups.
• Clearly communicate with players regarding game mechanics, features, and updates.
• Collaborate with the development team to relay player feedback and identify recurring issues.
• Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.
• Assist in improving support processes and initiatives aimed at enhancing player satisfaction.

• Fluency in Norwegian and English, with excellent verbal and written communication skills.
• Prior experience in customer support, particularly in the gaming industry, is highly valued.
• Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges.
• A real passion for gaming, with an understanding of game mechanics and community dynamics.
• Willingness to work flexible hours, including nights and weekends, to support players' needs.
• Experience with customer support tools and ticketing systems is a plus.
• A positive, empathetic attitude with a strong commitment to providing exceptional player support.