Working Capital Manager

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

The Regional Working Capital Manager is a key member of the Americas MS Regional Financial Leadership Team, responsible for driving liquidity optimization and ensuring robust governance of billing, collections, credit control, cash flow management, and bank account rationalization across the region. This role is accountable for delivering on the Group’s major working capital KPIs—such as DSO, AR over 60 days, CIT, WIP, Cash Conversion, and Capex management—while embedding compliance and best practices.

The position partners closely with country finance teams, regional leadership, NAM Transactional Services, MSBL, and Shared Services to streamline processes, enhance efficiency, and support strategic initiatives that optimize working capital performance.

This is a full-time hybrid 8:30 am until 4:30 pm role based out of our Leduc head office. Mondays/Fridays are work from home days;
Tuesday, Wednesday, Thursday are in office.

Key responsibilities

Leadership & Team Development

• Lead Billing, Credit Control, and Regional Working Capital teams; coach and mentor for continuous improvement and capability building.

Working Capital Optimization

• Drive initiatives with Country Finance Heads and GMs to achieve KPIs for cash conversion and liquidity optimization.

• Partner with business units to minimize process gaps and optimize cash flow.

Billing & Credit Control

• Ensure accurate and timely billing in compliance with Group policies and KPIs.

• Oversee debt recovery negotiations and support business owners in resolving overdue accounts.

• Develop and monitor performance dashboards for billing and credit control to enable proactive corrective actions.

Reporting & Forecasting

• Deliver accurate month-end reports, forecasts, and budgets in alignment with Group guidelines.

• Monitor receipts and payments forecasts; proactively manage deviations and ensure cash optimization.

Compliance & Risk Management

• Embed and monitor compliance with Group billing and credit control policies across the region.

• Identify, mitigate, and escalate credit risks; maintain consolidated risk reporting and doubtful debt provisions for CFO review.

Banking & Treasury Coordination

• Collaborate with Group Treasury on bank account administration and manage banking relationships for guarantees and bonds.

• Streamline banking operations and optimize bank charges in coordination with Treasury.

• Coordinate regional funding requests with Group Treasury to ensure compliance and efficiency.

Strategic Projects

• Lead transformation initiatives to improve working capital processes and enhance efficiency.

• Continuously review and optimize workflows for efficiency and quality of information flow.

About you

Required Skills and Knowledge:

• Financial Expertise:
Strong financial background with advanced Excel skills (pre-requisite); experience with Cognos and SUN6 is an advantage.

• Analytical & Methodical:
Highly skilled in financial analytics with inquisitive thinking, attention to detail, and a structured approach.

• Leadership & Team Development:
Proven ability to lead, coach, and mentor teams across multiple locations and time zones; experience in building high-performing teams.

• Change Management & Agility:
Resilient and flexible with a demonstrated ability to lead transformation and process improvement in an unstructured environment.

• Critical Thinking & Problem-Solving:
Strong capability to analyze complex issues, develop solutions, and deliver results in fast-paced, dynamic settings.

• Communication & Cultural Awareness:
Exceptional communication skills with the ability to interact effectively across diverse cultures and organizational levels.

• Banking & Treasury Coordination:
Familiarity with banking…