Financial Operations Supervisor
Schaumburg, Cook County, Illinois, 60159, USA
Listed on 2026-01-01
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Finance & Banking
Risk Manager/Analyst -
Management
Risk Manager/Analyst
Recruiting Consultant at Zurich North America
Zurich is looking to hire a Financial Operations Supervisor to work out of our Overland Park, KS office or at our North American Headquarters in Schaumburg, IL.
Job Overview
The Financial Operations Supervisor will manage a team of customer service representatives to maintain timely service and minimal aged accounts receivable balances for our Direct Bill business. This includes controlling statutory penalty and personally assisting in escalated or complex accounts.
Responsibilities- Manage performance and development of seven individuals.
- Assign work and ensure proper workload distribution.
- Contribute to creation and updating of policies and procedures that align with best practices for billing and collections.
- Assess and evaluate business processes to identify opportunities for improvement.
- Maintain strong relationships with key business partners.
- Ensure timely collection and/or disbursement of aged receivable balances.
- Identify opportunities for coaching and training for team and/or individuals.
- Resolve escalated or complex inquiries and accounts.
- Bachelor’s Degree and 7+ years of experience in the Billing or Collections area, or
- High School Diploma or equivalent and 9+ years of experience in the Billing or Collections area.
- Ability to multi-task and meet deadlines.
- Strong communication, negotiation, and decision‑making skills.
- People management skills.
- Knowledge/experience with insurance.
- Experience with SAP.
- Accounting and/or reconciliation experience.
Compensation
Proposed salary range: $85,500.00 – $, with short‑term incentive bonus eligibility set at 15%. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
Benefits
We offer competitive pay and comprehensive benefits for employees and their families.
Learn more about Total Rewards here.
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Equal Opportunity Employer
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location: Overland Park, KS and Schaumburg, IL. Remote Working:
Hybrid.
Schedule:
Full Time. Employment Sponsorship Offered:
No.
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