Payments Consultant

Overview

Optimized Payments is the only fintech firm purpose-built to find and unlock value wherever it resides in our portfolio’s payment ecosystem. We’ve assembled a team with deep expertise across payments specialties to develop a proprietary analytics platform that finds actionable insights. We are an Atlanta based 17-year-old, and growing, company looking for talented individuals who want to grow with us.

Our client portfolio includes Fortune 500 firms such as Apple, Staples, Safeway, Priceline, Auto Nation, and the U.S. Postal Service.

Who are you?

Do you have a passion for payments analytics, and delight in providing continuous value to our merchant clients? If so, look no further! Our dynamic team is seeking a Payments Consultant to deliver exceptional client experiences and payments performance outcomes using our analytics platform. We value an entrepreneurial spirit who is committed to serving customers and contributing to a collaborative, fun, and impactful culture.

The Role:

The Payments Consultant is responsible for building effective ongoing relationships and ensuring that each client receives the optimal experience and payments performance outcomes, leveraging our expertise and our proprietary analytics platform. While Atlanta candidates are preferred, we are open to all U.S. locations for remote work.

• Be our “subject matter expert” with your clients, advising them on all things payments-related.
• Engage client stakeholders with the Optimized Payments analytics platform, driving to self-sufficiency in the reporting platform.
• Build long-term relationships with members to optimize the value they get from the payments analytics platform.
• Become an advocate for your clients within the payments ecosystem, working with key players and vendors to optimize recurring payments processing for all merchants.
• Monitor payment transactions and engage when there are failures, alerts, chargebacks or other processing issues.
• Use payments data to analyze processes that are helping or hindering payments success.
• Remain knowledgeable of current trends impacting overall payments effectiveness, and communicate these to your customers with proactive solutions.
• Able to travel as needed.
• Other duties as assigned.

• Bachelor’s degree in a related field required.
• 3–5 years experience; RFP Management and Global Payments experience highly preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Experience with payment service providers such as Adyen, Chase, Stripe.
• Experience with recurring billing systems such as Vindicia, Recurly, Zuora, Stripe.
• Knowledge of credit card scheme regulations, disputes and chargeback processes.
• Global processing knowledge, including cross-border and local payment methods.
• Deep understanding of how these interconnect and the impact on payments success.
• Knowledgeable in payment operations and able to discuss issues with CFOs on reconciliation, fraud, risk, time frames, cost, etc.
• Knowledgeable of global and regional payment rails.
• Clear and concise spoken and written communication; attention to detail and sense of urgency.

For full-time Optimized Payments employees, we’re offering the following benefits and perks:

• Competitive salary and benefits package.
• Stock Options
• Flexible Discretionary PTO + Paid Holidays
• Opportunity to be part of a dynamic, fast-growing company that will double in size in two years.
• Hybrid work environment with flexibility to work from home 3 days a week.
• A collaborative and inclusive company culture where your ideas are valued.
• Free onsite covered parking and access to a full gym with showers.

Optimized Payments strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process.

If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.