Loan Operations Quality Control Specialist; Remote in Atlanta, GA or Jacksonville, FL

Loan Operations Quality Control Specialist (Remote in Atlanta, GA or Jacksonville, FL)

Join to apply for the Loan Operations Quality Control Specialist (Remote in Atlanta, GA or Jacksonville, FL) role at Ameris Bank

Ameris Bank is a purpose‑driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow a business, buy a home, or feel confident in their retirement plan, we have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid‑Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem‑solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and help you bring purpose to life as an Ameris Bank teammate.

Responsible for the quality control of the information entered on the IBS Insight operating system of new loans, renewals, modifications, and extensions. The Loan Operations Quality Control Specialist compares information in IBS to the loan documents, loan coding sheets, CRA and HMDA data sheets to ensure the loan was booked accurately. Other duties as assigned.

• Conducts quality assurance reviews on booked loan transactions.
• Reviews the loan documents to confirm loan data entered on the system is accurate and complies with bank policy to ensure all loans are properly booked.
• Ensures timely escalation of any operational risk or customer impact to relevant manager and ensures corrections are made timely to reduce the risk of impact to the customer.
• Reviews loans which have escrow for accuracy and ensures the setup on the operating system is accurate and that all escrows are set up as described on the escrow disclosure.
• Reports deficiencies on a timely basis to management, enters the error for tracking purposes and confirms the corrections have been made.
• Understands and ensures the bank coding for swap loans, participations and syndications is accurate. This includes coding such as Fed Call Codes, Note Types, Commitment Types, Collateral Codes and ensures the loan is coded correctly.
• Conducts root cause analysis by identifying weaknesses within a certain process or area and reports this information to management.
• Provides updates at regular meetings with Loan Operations, Risk Controls, Compliance, etc.
• Interacts with immediate supervisor and team members regarding loan documentation or procedures if there are questions or concerns.
• Exercises good judgment while developing an understanding of the loan review processes, policies, procedures, and compliance requirements.
• Completes needed training for other Loan Operations staff members as assigned.
• Performs routine tasks for Loan Operations, including review and research.
• Is responsible for ensuring that the Bank’s internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed.
• Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities.
• Adheres to all regulatory laws and adheres to compliance policies and regulations.
• Completes assigned regulatory compliance training courses.

• Intermediate to advanced computer skills and proficiency in Microsoft Office Suite products.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs.
• Able to research, analyze, identify viable options, draw sound conclusions, and present…