Accounts Receivable Specialist

DNA Genotek, a part of Ora Sure Technologies Inc (OTI), develops products that optimize ease of collection and provide superior samples. DNA provides proven performance for those requiring high-quality biological samples for nucleic acid testing. Our ability to positively affect change is powered by the innovative tools and diagnostics we deliver to the market.

Together with its wholly owned subsidiaries, OTI provides its customers with end-to-end solutions.

It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the Ora Quick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.

DNA Genotek products are marketed worldwide and support thousands of customers as they achieve breakthroughs in genomic and microbiome research, in diagnostics laboratories, in the pharmaceutical industry, in companion animal genomics and in personalized medicine.

The Accounts Receivable & Collections Specialist is responsible for the collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Processing and monitoring incoming payments. Prepares applicable accounting reports as required. Works closely and collaboratively with Sales and Customer Care/Sales Operations as well as other Accounting and Finance team members.

Effectively communicates in a professional manner with both internal and external customers, while providing exceptional customer service.

• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor account collection reports and distribute them when needed. Provide timely follow-up on payment arrangements via telephone or email.
• Communicate correspondence to customers to encourage payment of delinquent accounts.
• Manage the credit term applications to assess credit worthiness and identify risk factors.
• Grant credit limits and terms according to the corporate credit policy, perform periodic credit reviews and monitor credit hold.
• Manage relations with credit reporting and collection agencies.
• Monitor deduction being taken by customers.
• Post customer payments by recording, checks, ACH, wire, and credit card transactions.
• Maintain and monitor customer portals to enter invoices, gather remittance advice and monitor future payments.
• Furnish required data and backup to auditors as required.
• Support and maintain a strong internal control environment by adhering to SOX documentation and updating business process documents as needed.

$43,000 - $74,000 a year

• Proficiency in managing accounts receivable, which includes accurately processing payments, and maintaining up-to-date records of outstanding balances.
• Strong skills in initiating and conducting collections activities to recover outstanding debts. This includes following up with customers on overdue payments, sending reminders, and negotiating payment arrangements.
• The ability to maintain positive relationships with customers while effectively communicating payment terms, resolving disputes, and addressing inquiries or concerns related to invoices and payments.
• Proficiency in analyzing accounts receivable data to assess the financial health of customers, identify potential credit risks, and make recommendations for credit limits or adjustments.
• Skill in maintaining accurate records of all accounts receivable transactions, generating reports, and providing regular updates to management on the status of accounts, collections efforts, and any potential issues.
• A reliable and high-speed internet connection is necessary for seamless communication while working remotely.
• Competency in Microsoft Office (Outlook, Word, PowerPoint). Advanced knowledge of MS Excel / Spreadsheets. Familiarity with SharePoint, One Drive, and Teams.
• Experience with SAP Accounting software.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or 1 – 3 years related experience and/or training or equivalent combination of education and experience.

The role primarily operates within an office and/or home office environment, necessitating the utilization of standard office equipment such as computers, keyboards and phones. Employees are expected to perform general mobility functions for…